The Student Records and Financial Services Office is seeking an Office Assistant 1. This position will be responsible for providing general office support as well as specific duties within the areas of Student Records and Student Accounts:

• Provide excellent customer service by providing information to students and parents over the phone, in-person, and via email.
• Assist with responding to the office email account.
• Responsible for sending and distributing mail for the office and assist with general office mailings as needed.
• Process paper transcript requests and assist with electronic transcript requests.
• Responsible for Student Records and Student Accounts web and portal updates.
• Responsible for reaching out to faculty regarding student attendance issues and coordinating the responses for distribution to appropriate office staff members.
• Responsible for sending scheduled messages to Student Announce and Announce after staff review.
• Review, process, and distribute various reports for the office.
• Distribute and send return notices for private and direct loans.
• Assist with mailing and review of W-9S tax forms.
• Prepare and send unofficial withdrawal letters and Title IV outstanding check 90-day notices.

MINIMUM QUALIFICATIONS

This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). There are no minimum education or experience requirements for this title. The selected candidate must pass a keyboarding test that demonstrates the ability to enter text at a rate of at least 30 words per minute with at least 96% accuracy.

For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. In May 2024, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive and the official probationary period will begin.

At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

Full job classification standards can be found at http://www.cs.ny.gov/tsplan/tsp.html

Job Type: Full-time

Pay: From $35,177.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Ability to Relocate:

• Alfred, NY 14802: Relocate before starting work (Required)

Work Location: In person